Legal

Privacy Policy

Effective Date: May 5, 2026  ·  Last Updated: May 5, 2026

F & K Maintenance Services LLC ("F&K," "we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit fkmaintenanceservices.com (the "Site"), contact us, request an estimate, schedule service, or otherwise interact with us (collectively, the "Services").

1. Information We Collect

A. Information you provide to us

• Contact details: name, email address, phone number, mailing address
• Service details: service address, job details, photos you upload, preferred appointment times
• Business details (for commercial clients): company name, property/portfolio details, billing contact info
• Payment & billing info: invoice information and payment status (payment card details are typically processed by third-party payment processors and not stored by us)
• Communications: messages sent via forms, email, phone, text/SMS, or chat

B. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, time on site, referral source
• Cookies and tracking technologies: cookies, pixels, and similar technologies (see Section 6)

C. Information from third parties

Scheduling/CRM tools, payment processors, and analytics providers may share limited information necessary to provide the Services. If you interact with us through Google Business Profile, social platforms, or lead platforms, we may receive contact details you submit there.

2. How We Use Your Information

• Provide and manage Services (quotes, scheduling, dispatching, service completion)
• Communicate with you (confirmations, updates, invoices, customer support)
• Improve our Site, operations, and customer experience
• Send service-related messages (including text/SMS if you opt in)
• Prevent fraud, secure our systems, and enforce our terms
• Comply with legal obligations and resolve disputes

3. How We Share Information

• Service providers who help us operate (website hosting, email, analytics, CRM, scheduling, invoicing, payment processing)
• Subcontractors or technicians only as needed to perform services — they are expected to use information only to perform work for you
• Legal and safety disclosures if required by law, subpoena, court order, or to protect rights/safety
• Business transfers in connection with a merger, acquisition, or sale of assets

We do not sell your personal information in the traditional sense. Some state laws treat certain advertising/analytics sharing as "sale" or "sharing." See Section 7 for your choices.

4. Data Retention

We keep personal information only as long as needed for providing Services and customer support, accounting, tax, warranty, and legal requirements, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of information and legal obligations.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies, Analytics & Online Tracking

We may use cookies and similar technologies to enable Site functionality, remember preferences, measure Site performance and traffic, and improve marketing effectiveness.

Your choices: You can control cookies through your browser settings and, where applicable, through cookie consent tools on the Site.

7. Your Privacy Rights (U.S. State Laws)

Depending on your state of residence, you may have rights to access, correct, or delete personal information, opt out of certain data uses, and be free from discrimination for exercising your rights.

California Notice (CCPA/CPRA)

California residents may have additional rights regarding "sharing" for cross-context behavioral advertising and "sensitive personal information." We do not intentionally collect sensitive personal information for the purpose of inferring characteristics about you.

8. Do Not Track Signals

Because there is no consistent industry standard for DNT, we do not respond to DNT signals in all cases. Where required, we provide opt-out mechanisms described above.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us to request deletion.

10. External Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last Updated" date.

Text Messaging & SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from F & K Maintenance Services LLC related to our services, including appointment confirmations, service updates, invoices, and responses to inquiries you initiate.

Consent & Opt-In

Text messages are sent only with your consent, which may be provided by submitting your phone number through our website forms, requesting service or information by text, signing a service agreement that includes SMS consent, or communicating with us and requesting follow-ups by text.

Opt-Out & Help

• Reply STOP to any message to opt out at any time
• Reply HELP or contact us directly for assistance
• Once you opt out, you will no longer receive text messages unless you re-opt in

Message Frequency & Fees

Message frequency varies depending on your interaction with us. Message and data rates may apply according to your mobile carrier plan.

Data Use & Sharing (SMS)

We do not sell or share mobile phone numbers for marketing or promotional purposes. Your phone number is used only to communicate regarding your requested services and may be shared only with service providers that help deliver our communications, strictly for operational purposes.

Eligibility

By opting in, you confirm that you are the subscriber or authorized user of the phone number provided and are at least 18 years of age.

12. Contact Us

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